Crisp vs Intercom
Comparing Crisp (all-in-one customer messaging for small teams) with Intercom (ai-first customer service platform). Here's how they stack up on price, features and user ratings.
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Crisp
Rated4.6out of 5(128)All-in-one customer messaging for small teams
Save $190
2 months free on Essentials
Intercom
Rated4.5out of 5(91)AI-first customer service platform
Save up to $9,000
Intercom Early Stage: up to 90% off year 1
At a glance
| Attribute | Crisp | Intercom |
|---|---|---|
| Rating | Rated4.6out of 5(128) | Rated4.5out of 5(91) |
| Pricing model | Freemium | Free trial |
| Starting price | $45/mo | $29/mo |
| Category | Live Chat | Live Chat |
| Best deal | Save $190 | Save up to $9,000 |
| Plans | Free, Mini, Essentials | Essential, Advanced, Expert |
Crisp features
- Live chat widget
- Omnichannel inbox
- Knowledge base
- Chatbot builder
- AI assistant
- Co-browsing
Pros
- Flat pricing per workspace
- Free plan for 2 seats
- Lots of channels
Cons
- Fewer integrations than Intercom
- Reporting is basic
Intercom features
- Fin AI Agent
- Shared inbox
- Help center
- Proactive messages
- Product tours
- Reporting
Pros
- Fin AI is genuinely good
- Polished messenger
- Up to 90% off for startups
Cons
- Per-resolution AI pricing adds up
- Complex pricing
The verdict
Crisp edges ahead with a 4.6/5 rating from 128 reviews. Choose Crisp if you value: flat pricing per workspace. Choose Intercom if you value: fin ai is genuinely good.