UTFT Editorial Team

| February 8, 2024

| No Responses

Telzio Comprehensive Guide

Telzio is a cloud-based business phone system and contact center solution enabling unified communications, call handling, omnichannel customer engagement, and real-time analytics.

  • Cloud PBX system
  • Advanced call routing
  • Omnichannel customer support
  • Integrated communications
  • Complex on-premise phone systems
  • Limited call center functionality
  • Poor customer experience
  • Communication silos
PlanPrice Per UserFeatures
Basic | $30/monthUnlimited calling, basic routing
Pro$40/monthMulti-level IVR, CRM integrations
EnterpriseCustom Full contact center suite, analytics

  • Cloud-based phone service
  • IVR call routing
  • Omnichannel queuing
  • Real-time and historical reporting
  • CRM, helpdesk integrations
  • Call recording & analytics
  • Auto dialer & campaigns
  • SMS, MMS messaging
  • Conferencing
  • International phone numbers
  • 99.999% uptime SLA
  • 24/7 customer support
  • Dedicated account manager

Yes, Telzio provides deep integrations with popular CRM and business platforms like Salesforce, Zoho, Freshdesk to enable productivity.

Yes, Telzio provides local and toll-free phone numbers in 50+ countries, allowing businesses to engage customers globally.

Yes, Telzio is SOC2 and HIPAA compliant with enterprise-grade security, making it suitable for regulated industries like healthcare.

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